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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.

A) Make sure Show Bluetooth in menu bar is selected in System Preferences.
B) Turn off Bluetooth in the Bluetooth pane of System Preferences.
C) Turn Wi-Fi off and on.
D) Press a key on the keyboard to reconnect it with the Mac.
E) Check Activity Monitor.
F) Check the battery level of the keyboard.
G) Keep wireless devices within 33 feet (10 meters) of the Mac.

2. Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design.
He explains that after about an hour of use, the machine seems to operate more slowly.
The issue gets worse as time goes on until he has to restart the machine.
After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?

A) Single-user mode
B) Disk Utility
C) Activity Monitor
D) Console
E) Verbose mode

3. Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?

A) Log into iCloud.com and click Settings to view supports applications.
B) Select iCIoud Drive from the Finder sidebar and click the Applications folder.
C) Select iCIoud Drive from the Applications folder.
D) Click iCIoud in System Preferences and then click on iCloud Drive Options

4. A user moves a file into a folder named "my stuff' and sees this message:
'You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
Which of the following states has the user's folder permissions for "my stuff" been set to?

A) Read only
B) Execute only
C) Write only
D) Read & Write

5. DRAG DROP
The Mac will emit tones at startup if the machine is not passing initial tests. Match the correct tone to the symptom.
Drag the Tone from the left column to the gray box next to the Symptom in the right column.

Solutions: