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Avaya Aura Contact Center Implementation 6210 Exam

Avaya Aura Contact Center Implementation 6210 Exam validates the ability to describe your Avaya platform and the integration with a ACC component identify the server hardware requirements for Avaya a contact center installation. It also deals with the ability to configure the Microsoft Windows Server 2012 Operating System for an ACC installation and explain how to perform a database backup and restore database files. Contact Center Managers and Contact Center Administrators usually hold or pursue this certification and you can expect the same job role after completion of this certification.

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Avaya 6210 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Validation and Testing15%- Performance and redundancy validation
- Call flow and routing testing
- System functionality verification
Topic 2: System Configuration30%- User, agent, and skill management
- Contact Center Manager Server (CCMS) configuration
- High availability and switchover configuration
- Orchestration Designer application setup
Topic 3: Troubleshooting and Maintenance10%- Post-implementation maintenance tasks
- Common installation and configuration issues
- Log analysis and service monitoring
Topic 4: Implementation Preparation20%- Architecture and components overview
- Network and telephony prerequisites
- Pre-installation requirements and planning
Topic 5: Installation Process25%- Avaya Aura Contact Center core components installation
- Media Server and Communication Manager integration
- Agent workstation software setup

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