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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A. Effective communication
B. Clear explanation of treatment plan
C. Immediate response to call lights
D. Purposeful hourly rounding

Question 2

Which is the MOST reliable way of communicating survey performance to key stakeholders as part of the improvement process?

A. Development of a list of websites for employees to use in order to access organization and department- level data when needed
B. Development of an organization-wide dashboard down to the department level shared broadly and regularly with leaders, providers, and staff
C. Development of performance reports by individual teams posted on communication boards
D. Development and implementation of a comprehensive dashboard for leadership with all care experience performance metrics that are being tracked

Question 3

Which of the following is a method of qualitative analysis?

A. Comparative analysis
B. Comprehensive analysis
C. Connective analysis
D. Constructive analysis

Question 4

Which of the following introductions would BEST help a physician build trust and begin to earn confidence from a patient?

A. " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. We are going to take good care of you. "
B. " Good afternoon, Mrs. S. I ' m not quite sure how to pronounce your last name. I ' m Dr. Jones, an emergency medicine doctor here at this hospital. Why are you visiting the emergency department today? "
C. " Good afternoon, Mrs. S. I ' m Dr. Jones. What brings you in today? "
D. " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. "

Question 5

Which of the following can ONLY be achieved through qualitative data collection methods?

A. Measuring a healthcare organization's performance on patient satisfaction
B. Determining the healthcare priorities of the community served
C. Understanding why patients feel a certain way about their care experiences
D. Identifying top opportunities for patient experience improvement

Solutions: