Target Audience

The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.

Scope

This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Implementation
• ServiceNow ITSM Fundamentals

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• Major Incident Management (On-demand)
• Knowledge Management Implementation (On-demand)
• Automated Test Framework (ATF) Fundamentals (On-demand)
• Mobile Development Fundamentals (On-demand)
• Service Portal Fundamentals (On-demand)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• ServiceNow Fundamentals (ILT)
• ServiceNow Platform Implementation (ILT)
• CIS-IT Service Management Exam Prep
• Knowledge Management Fundamentals (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• General familiarity with industry terminology, acronyms, and initial-isms
• At least six months of hands-on experience working on ServiceNow Platform
• At least six months of hands-on experience in implementing applications on ServiceNow Platform

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