Exam Name: Salesforce Certified Strategy Designer
Certification Provider: Salesforce
Corresponding Certification: Salesforce Strategy Designer
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Updated: Sep 03, 2026
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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Establish success metrics and value outcomes - Apply ethical and value-centered design principles - Analyze organizational dynamics and external influences - Define challenge statements aligned to business and user needs |
| Topic 2: Tools and Artifacts | 23% | - Select appropriate research and co-creation methods - Use strategy design frameworks and artifacts - Map user needs to Salesforce platform capabilities - Assess desirability, feasibility, and viability |
| Topic 3: Intangible Deliverables | 26% | - Communicate vision and strategic direction - Create organizational alignment and shared vision - Facilitate collaboration across teams - Build stakeholder relationships and influence |
| Topic 4: Leveraging Adjacent Roles and Skills | 19% | - Integrate research, design, and business strategy practices - Lead cross-functional decision-making processes - Align solution strategies with organizational goals - Collaborate with designers, technologists, and business leaders |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
What are entitlements?
A. They determine the level of access a customer is entitled to in a Customer Community.
B. They are the different levels of support (technical or otherwise) that the customers are entitled to after purchase.
C. They determine the level of access a partner is entitled to in a Partner Community.
D. They regulate the usability of certian Pardot Components such as Score tracking.
Question 2
Prompts should not be used during brainstorming sessions because they will lead the participants towards expected results, thereby curtailing innovation and free thinking.
A. FALSE
B. TRUE
Question 3
Limiting the solution space by establishing the approach and creating a filtered and well limited-plan allows for greater opportunities to discover and explore.
A. FALSE
B. TRUE
Question 4
Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.
A. FALSE
B. TRUE
Question 5
Limiting the challenge framing allows researchers to be more precise about understanding of the need and the opportunity for design.
A. FALSE
B. TRUE
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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