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Salesforce Certified B2C Solution Architect Sample Questions:

1. Refer to the image below:

A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

A) Salesforce B2C Commerce
B) Salesforce Core Platform/Identity
C) Salesforce Marketing Cloud
D) Salesforce CDP

2. A financial services firm with many high net-worth individuals Is about to implement Service Cloud, Marketing Cloud, and Salesforce Platform. Given the nature of the individuals, they are often required to adhere to financial regulations and civil procedures in regards to their data. This often requires restricting their data processing.
Given that requirement, what are three considerations the financial services firm should be aware of when limiting data processing across these clouds?
Choose 3 answers

A) Consider deleting all of the customer data in order to adhere to the requirements.
B) Export relevant customer data on Salesforce Platform so it is retained first before deleting or providing any data.
C) Restricting data within Marketing Cloud requires contacting a Marketing Cloud account representative.
D) Restricting data within Service Cloud requires contacting a Service Cloud account representative.
E) Removing a data processing restricted contact within Marketing Cloud requires removing the restriction first before removing the contact

3. A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.
What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

A) Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.
B) Agents' success rates will be better measured after helping the company define ROI KPIs together.
C) Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.
D) Agents will have easy access to customer data to provide a better service experience when customers call in.

4. A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing certain PII and health information. In order to adhers to compliance and regulations, they need to ensure shared data is encrypted across all platforms.
What features should a Solution Architect recommend to accomplish this?

A) Platform Encryption to encrypt data in Service Cloud, Marketing Cloud, and B2C Commerce.
B) Use Shield platform Encryption to encrypt data in Service Cloud and B2 Commerce. Data in Marketing Cloud is encrypted by default.
C) Use Shield platform Encryption to encrypt data in Service Cloud, Enable Encrypted Data Sanding (EDS) in Marketing Cloud, and use B2C Commerce's crypto API.
D) Use Shield Platform Encryption to encrypt data in Service Cloud, enable encryption at rest in Marketing Cloud, and enable encryption at rest in B2C Commerce.

5. A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers

A) Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
B) Apply the "Order on Behalf of permission set to Service Cloud users.
C) Configure agents to use SSO between B2C Commerce and Service Cloud.
D) Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

Solutions: