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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing infrom various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to-day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.
Which recommendation should the Solution Architect make to meet this requirement?

A) Re-architect the implementation using Salesforce Connect and external objects.
B) Write custom Apex code to retrieve the data in real time from external systems.
C) Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
D) Push the data into Salesforce and implement an archival strategy.


2. A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:
* Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
* Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
* Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
* Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.
Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A) B2B Commerce for Dealers to get pricing and Service Cloud for Cases
B) Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases
C) Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products
D) Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases


3. Northern Trail Outfitters (WTO) has around 500,000 active customers stored m the Account object. NTO gets an average of two orders per customer each month from both internal and online sales channels. NTO is expecting growth of 15% year-over-year (YoY). Various NTO users have recently started complaining about slower performances while accessing order information or running reports. NTO customers are also teeing slower responses while accessingtheir order history on B2B Commerce.
Which two options should a Solution Architect consider to improve performance' Choose 2 answers

A) Develop an archiving strategy around order records from Salesforce based on a criteria that works with customer.
B) Use external objects instead of standard B2B Commerce Order object.
C) Enable reporting snapshots to store summarised information.
D) Create a custom component to display all order information.


4. Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

A) Migrate all complaint records m the Case object to provide a 360-degree customer view.
B) Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
C) Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
D) Migrate archived data to Heroku and active and semi-active data to Salesforce.
E) Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.


5. Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.
Which two recommendations should a Solution Architect make toward creating a CoC?
Choose 2 answers

A) It will be much more cost effective to create a CoE.
B) Knowledge of the solution will stay within the organization.
C) Documentation around the solution will not be a concern.
D) All development decisions will be made by internal resources.


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: A,B
Question # 4
Answer: B,C,D
Question # 5
Answer: B,D

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