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Having a high quality

More importantly, the high quality of our ADM-261 preparation materials is mainly reflected in the high pass rate, because we deeply know that the pass rate is the most important. As is well known to us, our passing rate has been high; Ninety-nine percent of people who used our ADM-261 real test has passed their tests and get the certificates. I dare to make a bet that you will not be exceptional. Your test pass rate is going to reach more than 99% if you are willing to use our study materials with a high quality. So it is necessary for you to know well about our ADM-261 test prep.

Free trial downloading before purchasing

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Convenience for the online version

It is very convenient for you to use the online version of our ADM-261 real test. If you realize convenience of the online version, it will help you solve many problems. Convenience of the online version of our study materials is mainly reflected in the following aspects: on the one hand, the online version is not limited to any equipment. You are going to find the online version of our ADM-261 test prep applies to all electronic equipment, including telephone, computer and so on. On the other hand, if you decide to use the online version of our study materials, you don't need to worry about no WLAN network.

Salesforce Service Cloud Administration Sample Questions:

1. Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

A) Email-to-Case
B) On-Demand Email-to-Case
C) Web-to-Case
D) Salesforce for Outlook

2. Solution for 15+ MB attachments, 10,000 email cases and 3,000 web cases.

A) On-demand email to case
B) On-demand email to case with sites
C) Email to care with Site
D) Email to case with web to case

3. A report shows average time spent by agents to resolve cases. Nine of twelve agents spend approximately the sametime to resolve cases. However, Agent A has a much shorter average time to resolve cases and Agents B and C have a much longer average time to resolve cases. How can the supervisor use this data to drive greater consistency in average time spent by agents across the team? Choose 3 answers:

A) Lower the target for entire team to that of Agent A
B) Update case assignment rules to route more cases to Agent A
C) Build a dashboard to display individual performance by agent versus the team goal
D) Review case history and activities for Agents B and C
E) Document and share the practices of Agent A with the team via knowledge articles

4. An outsourced contact center islosing part-time agents to a nearby contact center that promotes flexible scheduling. Which method can be used to improve agent retention? Choose 2 answers:

A) Extend benefits to part-time agents
B) Mix telephony interactions with email and chat
C) Provideadditional training on tools and process
D) Allow shift trading between agents

5. Universal Containers wants to provide its five million customers a solutionwhere customers can submit inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?

A) Company Community
B) Employee Community
C) Customer Community
D) Partner Community

Solutions: