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SHRM SHRM-SCP Exam Syllabus Topics:

SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Which type of employee must be excluded from bargaining units as per the National Labor Relations Act (NLRA)?

A) Seasonal employees
B) Employees who work in the private sector
C) Supervisors
D) Part-time employees

2. Which describes an appropriate use of a personality assessment during the hiring process?

A) Helps job applicants determine their potential ability to perform certain job tasks.
B) Assists managers in evaluating the performance of employees.
C) Encourages similarity among members serving on a team.
D) Provides employers with information on job seekers' compatibility with job requirements.

3. The marketing department consists of eight employees who have been working together for many years. They are very tight- knit. A new content marketing lead is hired and joins the department. The marketing manager notices that there is tension between the old employees and the new hire. The tension disrupts their work and resulted in a missed deadline. How should she handle the conflicts within her team?

A) Schedule a team meeting, and facilitate a team discussion to solve the problems,
B) If the new employee does not fit into the departments culture, it is best to reassign her to adifferent team.
C) Wait to intervene until the team moves from the storming to the norming phase.
D) Talk to employees one-on-one to understand what causes the tension.

4. In a meeting with the executive leadership team, a strict performance management system with the goal of terminating underperforming employees is being discussed. How should the HR manager, who is attending the meeting, react when asked to implement the new system?

A) The HR manager should point out the difficulty of hiring new developers, and challengemanagement to look at the underlying reasons for the low performance.
B) The HR manager should address the lack of communication between the developers andtheir managers as a potential reason for the performance issues.
C) The HR manager should implement the system as asked by the executive leadership team.
D) The HR manager should discuss employee engagement initiatives that can improveemployee performance.

5. How would you deliver the feedback to this employee?
You are a supervisor who manages a small team of three prof essionals. One in particular is a high performer with a great attitude. Unfortunately, he/she made a huge error on his/her most recent client report, which ended up costing the organization a significant amount of money. It is an error that you need to address with, but you don't want to dampen his/her spirits as he/she tends to be sensitive to negative feedback

A) Explain the mistake and the impact it had on the company. Warn him/her that if it happens again, he/she might be disciplined.
B) Remain neutral and state the facts of the mistake in the report. Ask for feedback on how to avoid these mistakes in the future.
C) Send an email with the details of the mistake to be less confrontational.
D) Document the event in the details of his/her next performance review.

Solutions: