Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910日本語版)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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What is the meaning of the Microsoft MB-910 Certification Exam?
Microsoft Azure Infrastructure Services provides a platform for creating, deploying and managing Infrastructure as a Service (IaaS) solutions. This certification represents proficiency in designing and implementing infrastructure solutions using the Microsoft Azure platform in an enterprise setting.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
What is the Salary of Microsoft MB-910 Certification Exam
According to PayScale, the median salary of computer programmers in the US is 80,350 USD.
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Skills measured
- Describe Dynamics 365 Sales (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
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Microsoft MB-910日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Sales | 20-25% | - Sales accelerators and forecasting - Business process flows - Core capabilities and business scenarios - Product catalog, price lists, and unit groups - Lead and opportunity management processes - Quote, order, and invoice lifecycle |
| Topic 2: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Mobile app and offline functionality - Core features and scheduling capabilities |
| Topic 3: Describe Dynamics 365 Customer Service | 20-25% | - Unified service desk and channels - SLA and routing rules - Case management lifecycle - Knowledge base and entitlements - Key components and use cases |
| Topic 4: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Integration with Copilot - Email marketing and customer journeys - Marketing forms, pages, and segments - Event management features - Lead generation and qualification - Capabilities and use cases |
| Topic 5: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Data management and reporting basics - Security and access control - Integration with Microsoft Power Platform - Overview of Copilot in customer engagement |
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