Exam Name: Microsoft Dynamics 365 Fundamentals (CRM)
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics 365 Fundamentals
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Microsoft's MB-910 Certification is a nationally and internationally recognized certification for those who work in IT. Passing this test verifies an individual has the skills to program in Visual Basic. This exam covers language, programming, and operating system knowledge. It also tests for the use of specific Microsoft tools that are installed on Windows-based systems. This certification is widely accepted by employers in a range of fields. Potential employers may require an individual to have this certification in order to perform certain tasks or advance within the company. Developers who have passed this exam can use VB6 or Visual Basic .NET from Microsoft. They can use tools such as Microsoft Access, Microsoft Excel, and many others which are also covered in our Microsoft MB-910 Dumps. These programs can help to improve workflow in an organization. It is possible for individuals to also program mobile apps on iOS and Android systems using Visual Basic. NET. This certification may be needed for a few positions, but most IT professionals should want this certification to advance in their careers. The Microsoft MB-910 Certification covers the fundamentals of Azure Infrastructure Services at the Associate level.
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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Sales | 20-25% | - Product catalog, price lists, and unit groups - Core capabilities and business scenarios - Sales accelerators and forecasting - Quote, order, and invoice lifecycle - Lead and opportunity management processes - Business process flows |
| Describe Dynamics 365 Customer Service | 20-25% | - Unified service desk and channels - Key components and use cases - Knowledge base and entitlements - Case management lifecycle - SLA and routing rules |
| Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Common features and navigation - Data management and reporting basics - Integration with Microsoft Power Platform - Security and access control - Overview of Copilot in customer engagement |
| Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Core features and scheduling capabilities - Inventory and asset management - Work order lifecycle and resource management |
| Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Capabilities and use cases - Marketing forms, pages, and segments - Email marketing and customer journeys - Integration with Copilot - Event management features - Lead generation and qualification |
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