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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

A) Dynamic agent selection
B) Lower infrastructure requirements
C) Outcome-based optimization
D) Static evaluation of agent pools

2. Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

A) Workforce Engagement Panel
B) Predictive Engagement Journey Panel
C) Interaction Details View
D) Architect

3. In GPE, what is a "Journey"?
Response:

A) A list of queue transfers within IVR
B) A training module for GPE AI models
C) The path a visitor takes across touchpoints and channels
D) A summary report of daily routing activity

4. Which two engagement types are typically part of a cross-channel journey?
(Choose two)
Response:

A) Phone queue transfer to outbound fax
B) Page view to content offer
C) Web engagement to agent chat
D) Database event to WFM rule

5. What are two common approaches used to structure a GPR comparison test?
(Choose two)
Response:

A) Agent clustering model
B) A/B testing model
C) Longitudinal performance tracking
D) Random agent group exclusion

Solutions: