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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

What is the BEST definition of an internal service?

A. It is a supporting service delivered between functions of the IT service provider
B. It is any customer-facing service delivered by an outsourced provider
C. It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
D. It is a service delivered between departments or business units in the same organization

Question 2

Which of the following is an enabler of best practice?

A. Academic research
B. Technology
C. Standards
D. Internal experience

Question 3

Which of the following is NOT an objective of Continual Service Improvement?

A. Review and analyze Service Level Achievement results
B. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
C. Identify activities to improve the efficiency of service management processes
D. Conduct activities to deliver and manage services at agreed levels to business users

Question 4

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Service level management
B. Service transition
C. Demand management
D. Service catalogue management

Question 5

What is the best description of an external customer?

A. Customers for whom the cost of the service is the primary driver
B. Anyone who gets charged for the delivered services
C. Customers who are not part of the same organization as the service provider
D. Someone who works in the same organization but in a different business unit to the service provider

Solutions: