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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 品質目標を達成することで何を改善できるでしょうか?

A) 関心のあるサプライヤーとの関係
B) サービスの有効性
C) 構成マネージャーの個人的な満足度
D) 不正パティとの関係

2. ユーザーへの情報配布はどのプロセスまたは機能が担当しますか?

A) 変更管理
B) 顧客関係管理
C) インシデント管理
D) サービスデスク

3. 品質管理システムは組織の何を強化するのに役立ちますか?

A) 第三者との関係
B) サプライヤーの満足度
C) ISO/EC 20000
D) 顧客満足度

4. 内部監査の目的は何ですか?

A) 自らの品質能力の確保と向上を図る
B) 従業員のパフォーマンスを監視するため
C) 品質に関する要求事項の遵守を全従業員に指導する。
D) 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する

5. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) 変更要求 (RFC)
B) リリース後の期間におけるリリースに関連したインシデント
C) リリースの頻度と種類
D) 発売日

Solutions: