Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
Certification Provider: ServiceNow
Corresponding Certification: CIS-Customer Service Management
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- Total Questions: 261
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How much does ServiceNow Certified CIS CSM costs
- Passing Score: 60% or higher
- No of Questions: 85 Questions
- Examination Fees: $400 USD
- Types of questions: Performance Based Questions
- Examination Name: ServiceNow Certified CIS CSM
- Length of Exam: 85 min
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
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- Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability
- Implementation solutions that work in conjunction with baseline application functionality
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Platform Analytics and Reporting
|
| Topic 2: CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| Topic 3: Case Management | 17% | - Major Issue Management
|
| Topic 4: CSM Foundational Data Model | 27% | - Contracts and Entitlements
|
| Topic 5: CSM Configuration | 38% | - Case Types
|
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