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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. What is the main purpose of Six-Sigma?

A) reduce waste
B) eliminate variation
C) customer satisfaction
D) to break even

2. In the SERVQUAL model how many different types of gaps should be identified by a service provider?

A) 10
B) 5
C) 3
D) 1

3. A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

A) machinery- ensuring there is little to no downtime in machinery use
B) staff- the reduction of human error
C) outputs- which will be measured against strict criteria
D) inputs such as the quality of raw materials

4. The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

A) defining business needs
B) value engineering
C) quality function deployment
D) business process re-engineering

5. Spotted Elephant Ltd is a confectionary manufacturer whose operations department is headed by Brian. Brian is looking into Total Quality Management and ways of implementing this in the factory. He is considering the introduction of Total Productive Maintenance. What would this involve?

A) introducing quality assurance processes for the confectionary items produced
B) servicing the machinery more frequently
C) using a pull inventory system
D) business process re-engineering

Solutions: