Exam Name: Specialist Call Center Implement and Support Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Instant Download Avaya : 132-S-720.1 Questions & Answers as PDF & Test Engine
Updated: Jul 20, 2026
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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Call Management System (CMS) Administration | 25% | - CMS installation and setup - Report configuration and management - User access and permissions - Real-time monitoring and data analysis |
| Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and architecture - Core features and capabilities - Integration with Avaya communication platforms |
| Configuration & Implementation | 30% | - Agent configuration and functionality - Call vectoring setup and configuration - Feature activation and customization - Routing strategies and advanced routing |
| Maintenance & Troubleshooting | 20% | - Diagnosing common issues - Troubleshooting routing and call flow problems - System health checks and monitoring - Log analysis and error resolution |
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